Privacy Policy
Last Updated: October 2, 2025
Welcome to zpeak.app. We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and your rights as a user.
By using zpeak.app, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.
1. Information We Collect
Information You Provide
When you use zpeak.app, you may provide us with:
- Account Information: Email address, name, and password
- Profile Information: User preferences and settings
- Voice Input: Audio recordings when you interact with our AI service
- Conversation Data: Transcripts and content from your interactions
- Payment Information: Processed securely through third-party payment providers
- Communications: Messages you send to our support team
Information Collected Automatically
When you use zpeak.app, we automatically collect:
- Usage Data: Pages visited, features used, session duration
- Device Information: Browser type, operating system, device model
- Technical Data: IP address, browser settings, time zone
- Performance Data: Load times, errors, technical diagnostics
- Cookies: See our Cookie Policy for details
2. How We Use Your Information
We use your information to:
- Provide Our Services: Enable AI conversations, maintain your account, and deliver features
- Improve Quality: Train and improve our AI models to provide better responses
- Personalize Experience: Remember your preferences and provide tailored interactions
- Process Payments: Handle subscriptions and billing through secure payment providers
- Communicate: Send service updates, respond to inquiries, and provide support
- Ensure Security: Detect fraud, prevent abuse, and protect user safety
- Analyze Usage: Understand how users interact with our service to improve features
- Comply with Law: Meet legal obligations and respond to valid legal requests
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our services
- Legitimate Interests: Improving our services, security, and fraud prevention
- Consent: Where you have given explicit consent (e.g., analytics cookies)
- Legal Obligation: Compliance with applicable laws and regulations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us provide our services (authentication, payments, analytics, hosting)
- AI Service Providers: Companies that provide AI technology and voice processing capabilities
- Payment Processors: Secure payment providers to handle subscription billing
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
We require all third-party service providers to respect your privacy and comply with applicable data protection laws.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or security purposes.
Voice recordings are processed in real-time and not permanently stored. Conversation transcripts are retained to provide context for future interactions unless you request deletion.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
All Users
- Access your personal information
- Correct inaccurate data
- Delete your account and data
- Export your data (data portability)
- Opt-out of marketing communications
EEA/UK Users (GDPR Rights)
- Object to processing based on legitimate interests
- Restrict processing of your data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
California Users (CCPA Rights)
- Know what personal information is collected
- Know whether your data is sold or disclosed
- Opt-out of the sale of personal information (we do not sell data)
- Request deletion of personal information
- Non-discrimination for exercising your rights
To exercise any of these rights, please contact us at hr@zpeak.app. We will respond to your request within 30 days.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. International Data Transfers
zpeak.app operates globally and may transfer your data to servers located in different countries. When we transfer data from the EEA to other countries, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
9. Children's Privacy
zpeak.app is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
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